Shipping and Returns

SHIPPING POLICY

Orders are processed and shipped out within 2-5 business days. Depending on customer location, orders normally take 1-3 business days to arrive. We ship all products using an overnight service. Couriers may experience higher than normal volume during holiday season and may take longer to ship during these times. If you have any questions about the status of your order, please contact customer service at info@eagleenergy.co.nz

RETURN POLICY

We are committed to making sure our customers have a positive experience. If you have any issue or concern with an Eagle Energy product, please contact info@eagleenergy.co.nz

COMPLAINT POLICY

Please direct all complaints to customer service at info@eagleenergy.co.nz

REFUNDS (if applicable)

In the event a product is returned, we will send you an email to notify you that we have received your returned item. If a return is approved, a refund will be processed and a credit will automatically be applied to the credit card or original method of payment.